BCC Connect Ltd trading as Installers Connect
Last updated: 12/12/2025
This Privacy Policy sets out the basis upon which BCC Connect Ltd (“we”, “our”, “us”), trading as Installers Connect, will collect, use, store, and otherwise process
your personal information. We are committed to safeguarding the privacy of individuals and complying with our obligations under the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and all other applicable data protection and privacy legislation.
This Privacy Policy applies to all personal data provided to us through our websites, online platforms, event registrations, subscriptions, competitions, telephone calls and any other means of collection.
1. Data Controller
The data controller responsible for your personal information is:
BCC Connect Ltd
Trading as Installers Connect
Registered office: Unit 5, Orion Park, Orion Way, Kettering, Northants, NN15 6PP
Telephone: 02031374937
Company Number: 16560796
2. Purpose and Legal Basis for Processing
We collect and process personal data only where there is a lawful basis for doing so.
These bases may include:
• Contractual necessity: where processing is required in order to perform our contract with you (e.g. event registration, membership services, or subscriptions).
• Consent: where you have provided your explicit consent to receive marketing communications.
• Legitimate interests: where processing is necessary for the operation and improvement of our services, provided such interests are not overridden by your rights.
• Legal obligations: where we are required to comply with applicable laws and regulations.
2.1 Memberships and Subscriptions
If you subscribe to any of our services or membership offerings, we are contractually obliged to process your personal data to deliver content, manage renewals, and provide customer support.
2.2 Events
Where you register for an event organised by BCC Connect Ltd, we are contractually required to process your personal data for the purposes of event administration, including (without limitation) issuing entry passes, sending event related information, and facilitating your participation.
2.3 Competitions and Promotions
Where you participate in competitions or promotions, we are contractually required to process your data in order to administer entries, communicate with participants, and distribute prizes.
3. Disclosure of Information
We will not disclose your personal information to third parties for marketing purposes without your explicit consent. However, we may disclose personal data with:
3.1 Service providers: to trusted third parties engaged by us to perform functions on our behalf, including (without limitation) IT services, payment processing, event registration platforms, subscription fulfilment, and email distribution.
3.2 Business partners: where necessary for the provision of services, including competition sponsors or event partners, in which case the use of your data will be limited to the specific purpose notified at the point of collection.
3.3 Regulatory authorities: where disclosure is required by law, regulation, or court order.
3.4 Corporate transactions: in the event that BCC Connect Ltd is acquired by, merged with, or transfers assets to another entity, in which case personal data may be transferred as part of the business assets.
3.5 Auditors and compliance bodies: for verification purposes (for example, event attendance audits). Any such disclosures will be made subject to appropriate contractual safeguards.
4. Data Storage and Retention
We ensure that all personal data is stored securely, whether held by us or by our appointed data processors.
We will retain personal data for no longer than three (3) years from the date of collection unless:
• You renew your subscription to any of our services;
• A longer retention period is required by law or regulation; or
• You exercise your right to erasure prior to that time.
5. International Transfers
Where personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that such transfer is subject to appropriate safeguards as required by applicable law, including (where applicable) the use of UK-approved Standard Contractual Clauses
6. Cookies
Our websites use cookies and similar technologies for the purposes of identifying users, facilitating navigation, and improving the user experience.
Cookies may also be used for analytical purposes to help us better understand website traffic and usage patterns. You may refuse the use of cookies by adjusting your browser settings. Please note, however, that certain functionality may be impaired if cookies are disabled.
7. Your Rights
As a data subject, you have the following rights under UK GDPR:
• The right to access your personal data;
• The right to rectification of inaccurate or incomplete data;
• The right to erasure of your data (subject to legal or contractual limitations);
• The right to restrict or object to processing;
• The right to data portability;
• The right to withdraw consent (where processing is based on consent).
Requests to exercise these rights should be made in writing. We may require verification of your identity prior to acting on any request.
8. Accuracy of Information
We take all reasonable steps to ensure that the personal data we hold is accurate and kept up to date. You are responsible for informing us of any changes to your personal details.
9. Complaints
If you have concerns regarding our use of your personal data, you may contact us using the details above. You also have the right to lodge a complaint with the UK Information Commissioner’s
Office (“ICO”):
Website: www.ico.org.uk
Helpline: 0303 123 1113
10. Amendments
We reserve the right to amend this Privacy Policy at any time. Any changes will be posted on our website and will take effect immediately upon publication, unless otherwise stated.
